Consumer Protection

Australian has a strong consumer protection framework to protect the rights of Australian consumers, including international students in Australia.
The Australian Consumer Law includes a national law guaranteeing consumer rights when buying goods and services. Visit www.australia.gov.au or www.consumerlaw.gov.au to find the relevant government agency for where you are living and studying.
Overseas Students Ombudsman
The Overseas Students Ombudsman (OSO) investigates complaints about problems that overseas students have with private education and Training institutions in Australia. The Ombudsman’s services are free, independent and impartial. You can find out more about this service on their website. If you are studying at a public institution, such as TAFE colleges and many universities and schools, you should contact the Ombudsman in the state or territory in which you are studying to lodge a complaint. You can find details of what the Ombudsman can investigate on their website. The OSO also produces an email newsletter for international students. You can subscribe to the newsletter on the OSO website.
Visit the OSO website for more information : https://www.ombudsman.gov.au/
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The Tuition Protection Service (TPS)
TPS is a placement and refund service that helps:
International students on student visas affected by a provider closure
When students have withdrawn from or not started their course and are eligible for a refund of tuition fees that have not been paid by the provider
Provide students with the information they need to choose an alternative course that best suits them through an online placement system
Arrange a refund of any pre-paid tuition fees if there is no course that meets their needs
Visit the TPS website for more information : https://www.education.gov.au/tps/international-students
Education Services for Overseas Students
The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS Framework and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code 2018. For more information about your rights and responsibilities under the ESOS Framework.
visit the ESOS website for more information: https://www.education.gov.au/esos-framework
If you are unable to access any link or information, contact us via email or phone and we will provide the information to you.