CRICOS PROGRAM CODE: 105994B
This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities. Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Course Fees
| Registration Fee |
$500 (non-refundable) |
| Material Fee |
$500 |
| Tuition Fee |
4,200 |
| Total Course Fee |
$5,200 |
| Fees include all material costs and learning resources. |
Course Duration
Delivery will occur over a 28 weeks (26 weeks training and 2 weeks holiday break) period of full time study.
Where students successfully apply for credit and/or RPL the course duration will be shorten accordingly and adjustments made to any COE issued or remove it or add to course duration.
Entry/ Admission Requirements
Pre-Training Review (PTR):
Selection for enrolment in SHIC courses will be approved for applicants who meet the qualification selection criteria during the PTR prior to the confirmation of enrolment at SHIC. A satisfactory outcome of PTR with authorised SHIC Staff or representative will ensure applicants are placed in a suitable course with an appropriate training and assessment strategy, SHIC review applicants existing knowledge, skills, experience and qualifications. SHIC will then review this information in conjunction with other admission requirements below.
Age Requirements
SHIC requires that all students must be 18 years of age or above at the commencement of the course.
Prior Achievement Requirements
Basic Computer Skills
A good command of written English
Meet all Student Visa requirements, including:
– Year 12 academic education (or equivalent)
* Students with overseas qualifications will need to have level equivalency determined by the Department of Education, Skills and Employment, online applications here:
Click hereLLN Requirements
The qualification has been analysed to determine the Australian Core Skills Framework (ACSF) levels of Learning, Reading, Writing, Oral Communication and Numeracy. This is detailed in the Certificate IV in Business ACSF Profile.
Students entering this qualification will have their LLN skills compared to the ACSF levels of the course to determine if there are specific support requirements needed, and make a recommendation about the suitability of the student to enrol.
See the SHIC LLN Policy & Procedures for more details.
English Language Requirements
All students entering this qualification must have the following minimum score of an internationally recognized English Language proficiency tests or equivalent in line with DHA recommendations
IELTS overall band of 5.5 or
TOEFL IBT test score band of 54-56 equivalents or
PTE Academic band score 42 equivalent or
Satisfactory completion of General English – Upper Intermediate level or
Successful Completion of Certificate III in Spoken and Written English (10725NAT) or equivalent course or
Successful completion of Senior Secondary certificate of education in Australia conducted in English or
Completion of full-time studies in Australia towards a Certificate IV or above or a foundation course or
Student’s first language is English or
Student was educated for 5 years in an English speaking country.
If there are doubts about the student’s English language skills to cope in an academic environment and if he/she cannot provide a satisfactory IELTS score or equivalent, the student will undergo the college English placement test and be required to complete it with a satisfactory result.
Assessment Methods
Assessments will be conducted face to face which could include:
Direct observation – in a simulated classroom environment – usually role plays
Product based methods – these are generally reports, case studies, projects and presentations.
Questioning – written and verbal questioning is used for a number of assessment tasks.
A combination of the above methods.
Job Roles
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
Administration Officer
Sales Manager
Customer Service Manager
Personal Assistant
Course Delivery
Face to face at our Melbourne Campus – 20 hours per week of classroom based training sessions
10 hours of self study including structured self-directed learning & completing assessment work started in class
Up to an hour per week of individual support if required
Units of Competence
| Unit Code |
Title |
| CORE UNITS |
| BSBTEC404 |
Use digital technologies to collaborate in a work environment |
| BSBWRT411 |
Write complex documents |
| BSBXCM401 |
Apply communication strategies in the workplace |
| BSBCRT411 |
Apply critical thinking to work practices |
| BSBWHS411 |
Implement and monitor WHS policies, procedures and programs |
| BSBTWK401 |
Build and maintain business relationships |
| ELECTIVE UNITS |
| BSBMKG433 |
Undertake marketing activities |
| BSBCMM411 |
Make presentations |
| BSBHRM413 |
Support the learning and development of teams and individuals |
| BSBPEF403 |
Lead Personal Development |
| BSBOPS404 |
Implement customer service strategies |
| BSBPEF402 |
Develop personal work priorities |
Note: Delivery method is Online via video conferencing with phone and email support during COVID-19.